Develop a tool that allows companies to analyze operator phone conversations in real-time or post-event.
Client
"ItUa" Company
Location:
Lviv, Ukraine
Project Goal
Create a multifunctional system for automated analysis of operator phone conversations, with scalability, customization options, and AI integration to enhance customer service quality.
CRM system
Features
AI Integration
Using advanced models like GPT-4 and Claude to understand context, tone, and detect script violations.
Scalability
The ability to process thousands of calls in parallel, cloud architecture, with no limits on the number of users or scenarios.
Accuracy and Reliability
The average transcription accuracy rate is 95%, with objective call quality metrics and personalized reports for each operator.
Intuitive Interface
A design adaptable to different types of users — from analysts to contact center managers.
Analytics
Reports by periods, operators, and call types. Dynamic statistics display with the option to export in PDF or CSV formats.
Обладнання
Використання надсучасного обладнання для наших проєктів
Results
The developed product allows processing of over 1,000 calls per hour. Thanks to integration with cloud telephony providers and CRM systems, clients can easily connect their contact center to AI analytics without significant costs.
ROI
The system ensured quality control, improved operator efficiency, and reduced costs associated with manual analysis.
March 2025 - May 2025
0%
22%
Reduction in the number of negative inquiries
8%
Improvement in operator efficiency
5%
Gallery
No items found.
What Our Clients Say
"We had the great opportunity to start working with the team to implement the AI Call Analyzer. Even during the setup stage, it's clear that the tool really 'works': automatic call analysis, accurate transcription, and service quality evaluation significantly ease the daily workload with a large volume of calls. It's a pleasure to work with motivated partners!"
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