Chatbot for hotel customer service

Статус:

Completed, with long-term support

ROI:

10%

Service:

Development of a Telegram Bot

Integrations:

Telegram API

Задача проєкту

Develop a functional Telegram chatbot that provides automatic order status checks, collects requests, and provides recommendations, integrating with order management systems.

Мета проєкту

Develop a functional Telegram chatbot that provides guests with up-to-date information about hotel services, ensures easy navigation around the property, and integrates with the hotel's CRM and service systems.

Розробка програмного забезпечення

Інтерактивний інтерфейс

Система збору зворотного зв’язку

Особливості

High query processing speed

Optimized algorithms ensure an instant response to guests' questions.

Intuitive design

The nterface is user-friendly and easy to understand for users of all ages.

Flexible scenario customization

Можливість адаптувати контент під зміну сервісів або акцій готелю.

Integrations and Functionality

Compatibility with CRM, booking systems, and support services.

24/7 availability of information for guests

Access to important information at any time of day, without the need to wait for a response from the staff.

Обладнання

Використання надсучасного обладнання для наших проєктів

Результати

The bot seamlessly integrated into the hotel's ecosystem, allowing guests to independently find the necessary information without putting additional strain on the front desk staff.

ROI

Thanks to quick responses, service has been optimized, and guest satisfaction levels have increased.

February 2025 - March 2025

10%

Increase in the number of repeat visits

Reduction in employee workload

Галерея

No items found.

Що кажуть наші
клієнти

"I want to thank you for your work. The professionalism of the team is evident, and it's so great that you're always available and meet deadlines. With you, it's easy to take on new projects."

Andriy Mysiv

Director of the Saint Charbel Hotel and Wellness Complex