Chatbot for hotel customer service

Status:

Completed, with long-term support

ROI:

10%

Service:

Development of a Telegram Bot

Integrations:

Telegram API

Project Objective

Build an intelligent Telegram chatbot capable of automating order status tracking, handling customer requests and offering personalized recommendations all fully integrated with existing order management and CRM systems.

Client

Saint Charbel Hotel and Wellness Complex

Location:

6 Vokzalna Street, Morshyn, Ukraine

Project Goal

Build an intelligent Telegram chatbot capable of automating order status tracking, handling customer requests, and offering personalized recommendations—all fully integrated with existing order management and CRM systems.

Software Development

Interactive Interface

Feedback Collection System

Integration with CRM

Features

High query processing speed

Optimized algorithms ensure an instant response to guests' questions.

Intuitive design

The nterface is user-friendly and easy to understand for users of all ages.

Flexible scenario customization

Можливість адаптувати контент під зміну сервісів або акцій готелю.

Integrations and Functionality

Compatibility with CRM, booking systems, and support services.

24/7 availability of information for guests

Access to important information at any time of day, without the need to wait for a response from the staff.

Equipment

Every project is powered by the latest in technological innovation

Results

The bot seamlessly integrated into the hotel's ecosystem, allowing guests to independently find the necessary information without putting additional strain on the front desk staff.

ROI

Thanks to quick responses, service has been optimized, and guest satisfaction levels have increased.

February 2025 - March 2025

10%

Increase in the number of repeat visits

Reduction in employee workload

Gallery

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What Our Clients Say

"Thank you for your excellent work. The team's professionalism truly stands out, and it's a pleasure knowing you're always available and consistently meet deadlines. Working with you makes it easy to take on new projects with confidence."